Frequently Asked Questions

We currently serve patients in British Columbia and Ontario. Join the waitlist to be notified when we launch in your province.

No. youRx is fully asynchronous — you complete a health form, a licensed doctor reviews it on their schedule, and your prescription is sent directly to a pharmacy. This applies to subscription treatments; for one-time treatments, the patient prints the prescription and fills it at a pharmacy of their choice. No video call or in-person visit required.

Yes. Every youRx prescription is issued by a physician licensed in your province, carries the doctor's college registration number, and is dispensed by a licensed Canadian pharmacy — the same standard as a prescription from an in-person clinic. Form-based (asynchronous) care is a recognized form of telehealth in the provinces we serve.

The website, your health forms, and our support team are available in English and Simplified Chinese today — we will add more languages over time. Partner pharmacies can currently communicate in English and Chinese; if a staff member speaks another language, they can use that language too.

Prescription weight-loss medications are typically started at a lower dose and adjusted over time. Your prescribing doctor will include a personalized schedule with your prescription and adjust it at your check-ins.

Side effects vary by medication and by person. Your doctor will review possible side effects and your individual risk profile before prescribing. On the monthly weight-loss plan, your doctor also monitors how you're doing at each check-in.

Everyone responds differently. On the monthly weight-loss plan, your doctor reviews your progress at regular check-ins and adjusts your treatment plan as needed, so you always have a clear picture of how things are going. Flu treatment is one-time, with no check-ins.

That's a decision you and your doctor make together. On the monthly weight-loss plan, your doctor reviews your progress at each refill to confirm the treatment continues to be right for you. Flu treatment is one-time, for a single illness, so it is not a long-term treatment.

A physician licensed in your province personally reviews every health form — approval is never automated. You can read about our clinical leadership on our About page.

Yes. We offer several prescription weight-loss medication options. They differ in how they're taken, how often, and their possible side effects. After you complete the weight-loss health questionnaire, you'll see a detailed description of each option, and your doctor then confirms which one is right for you.

Most patients receive a doctor's decision within 24 hours of submitting their form, and most orders arrive within 2–4 days. This applies to subscription treatments; for one-time treatments, the patient prints the prescription and fills it at a pharmacy of their choice.

On the monthly weight-loss plan, you'll receive a reminder before your supply runs out. Refills only require a short re-assessment form — no need to start over. Your refill assessment, doctor review, and medication are covered by that month's subscription fee — never billed as a separate extra. Flu treatment is one-time, so it has no refills.

youRx is an online telehealth platform — not a pharmacy. Prescriptions are filled and shipped by licensed Canadian partner pharmacies. This applies to subscription treatments; for one-time treatments, the patient prints the prescription and fills it at a pharmacy of their choice.

Yes. If you'd rather use a pharmacy of your own choosing instead of one of our partner pharmacies, email support@yourx.ca with that pharmacy's name and location and we'll route your prescription there — this option is always free, with no extra charge. Note that the delivery speed and free-shipping arrangements we offer through our partner pharmacies are specific to those partners, so timelines and any shipping costs at your chosen pharmacy may differ. This applies to subscription treatments; for one-time treatments, the patient prints the prescription and fills it at a pharmacy of their choice.

youRx is private pay — you pay the listed price directly, and we do not bill insurers on your behalf. However, many extended benefit plans reimburse prescription weight-loss medications. Keep your receipt and prescription summary, and submit them to your plan for reimbursement after purchase.

For flu treatment, you pay a one-time platform usage fee, with no monthly plan and no delivery. If a doctor approves your prescription, you print it and take it to any pharmacy. You pay for the medicine itself at your pharmacy. On the monthly weight-loss plan, one flat monthly price covers your medical assessment and your medication. There is no separate consultation fee, and nothing is charged at sign-up — billing begins only after a doctor approves your treatment. Delivery is free in most of Metro Vancouver and the Greater Toronto Area. Elsewhere, a delivery fee may apply depending on your postal code. You'll see it before you pay.

No. If a manufacturer savings card applies to your weight-loss medication, the price you see at checkout already includes it — our partner pharmacy applies for and uses it for you when filling your prescription. You don't need to apply for one or send us your own card. Flu prescriptions are filled at the pharmacy you choose, not by our partner pharmacy, so we don't apply a savings card for you.

Your information is stored encrypted on Canadian servers and governed by Canadian privacy law — PIPEDA and your province's health-privacy rules. Only the clinicians involved in your care and authorized operations staff can view your health details, and every access is logged. We collect the minimum we need, and we never sell your data.

The doctor will explain their decision in writing, and may ask follow-up questions or suggest an alternative where appropriate. You are only billed after a doctor approves treatment — if you are not approved, you are not charged.

You fill in a short online form. A licensed Canadian doctor reviews it and, if treatment is right for you, your prescription appears in your youRx account to print.

Usually within 4 hours, 9am to midnight Pacific Time, 7 days a week. Requests sent overnight are reviewed from 9am.

Your prescription appears in your youRx account, ready to print or save as a PDF. Take it to the pharmacy of your choice within 2 days.

Take your printed prescription to another pharmacy within 2 days. If you need help, email info@yourx.ca.

Pregnancy needs an in-person assessment, so the form stops and directs you to in-person care. The same applies to breastfeeding, a weakened immune system and several other conditions the form screens for.

No. There is no phone call and no video call. You answer a short online form, and a licensed Canadian doctor reviews it online. If treatment is right for you, your prescription appears in your youRx account to print.

No. The youRx platform usage fee is a private fee that you pay yourself. It is not billed to MSP or OHIP, and no provincial coverage is needed. The form may ask for your health card number, but this is optional.

No. This service is for adults aged 19 to 64 in British Columbia and 18 to 64 in Ontario. If you are younger or older than that, please seek in-person care. If you also have severe symptoms or feel seriously unwell, such as chest pain, trouble breathing or confusion, call 911 or go to the nearest emergency department right away.

Each person needs their own assessment. A doctor reviews every request individually, and one person's request cannot be used for someone else. This service is for adults with flu symptoms that started within the last 72 hours, or who were in close contact with someone with flu in the last 72 hours. Treatment works best when started early. The doctor decides whether treatment is right for you, and each person must also be within the age range for their province. If you also have severe symptoms or feel seriously unwell, such as chest pain, trouble breathing or confusion, call 911 or go to the nearest emergency department right away.

An online form cannot tell you whether you have the flu, a cold or COVID-19. COVID-19 shares many of the same symptoms, please consider doing a COVID test at a local pharmacy. Flu medication is NOT effective against COVID-19. The doctor reviews your answers and decides whether treatment is right for you. A positive COVID-19 rapid test result is one of the reasons the form stops and directs you to in-person care. If you also have severe symptoms or feel seriously unwell, such as chest pain, trouble breathing or confusion, call 911 or go to the nearest emergency department right away.

You are not charged. The platform usage fee is only charged if the doctor approves your treatment. The doctor will explain their decision in writing. If online treatment is not right for you, please seek in-person care. If you also have severe symptoms or feel seriously unwell, such as chest pain, trouble breathing or confusion, call 911 or go to the nearest emergency department right away.

This service is for flu symptoms that started within the last 72 hours (3 days). Treatment works best when started early. If your symptoms started earlier than that, online treatment is not suitable for you. Please seek in-person care. If you also have severe symptoms or feel seriously unwell, such as chest pain, trouble breathing or confusion, call 911 or go to the nearest emergency department right away.